Consumer-centricity entails prioritizing and placing the customer at the center of all you do. Being customer-centric is beyond emphasizing the importance of the customer. The experts of an advertising agency in Kolkata such as UrsDigitally explain that it is all about getting to know your customers. It helps to foresee their desires, requirements, and usage patterns, provide meaningful experiences and form long-term relationships. However, the success of the entire process depends on proper strategy creation. Customer-centric businesses work to understand their customers and act on that knowledge by cultivating a culture that allows employees to make the best choices for both the client and the business at the same time. To be acknowledged by the ultimate decision-maker: the customer, it must be ensconced as an organizational practice. Bigger retention rates, more recommendations, higher price premiums, and consequently more income are all benefits of successful cu
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